Dearest Incredible Seeds Community,
We hope you have been keeping well & calm this past week. Here on our farm & in the seed office, we are all healthy are doing our very best to get your seeds into the mail as quickly as possible.
Amidst these challenging times, something amazing is happening. People are planting gardens! May this trend last long into the future!
Seed growers & suppliers across the continent have seen a surge in orders over the last week. The imbalance in this time of influx is that, by honouring physical-distancing, we are short staffed... Your patience is golden! That being said, we have heard your urgency & will keep you up-to-date on our progress.
Daily, we will post which day’s orders we are working on so that you have an idea of where we are at. This can be found at the very of the website.
Gratefully, mail service in Canada is still running. We are continuing to ship across the country & closely watching Canada Post's Covid-19 updates.
We, as well as Canada Post's employees, appreciate your patience & kindness as there are delays nationally.
In order to get your seeds to you quickly, we have made some changes to our shipping options:
--> We are now requiring expedited shipping on most orders. We realize this costs more, however, as the growing season approaches the last thing we want is to have your precious seeds sitting in an unknown part of the country, held up in this mail-log-jam! A tracking number = piece of mind.
In regards to estimated delivery times, Canada Post says: "Our goal is to continue providing timely & reliable service. But to be safe, give our people time & manage potential challenges, we have suspended on On-time Delivery Guarantees for all parcel services, until further notice."
--> Lettermail, aka Snail Mail, is still available for packets under 100 grams, South Shore locals & for those with extreme patience. During the best of times, it can take 4-14 business days (sometimes longer) for lettermail to arrive. If you do opt for this, we cannot guarantee that your seeds will make it to you in time for Spring planting & will not be reshipping undelivered orders.
GETTING IN TOUCH
--> We will be checking our emails daily but if you are able to self-serve, please do so. We want to prioritize getting your seeds into the mail quickly.
--> We are not accepting phone calls at this time. If you would prefer to use an alternative method of payment please select "cheque/moneyorder". Etransfers are preferable to cheques & can be sent to email@example.com. Please contact us immediately with Q/A information.
--> Please verify that your order is complete & that your address is correct before placing your order. It is unlikely that we will be able to modify orders or combine shipping fees for "afterthought orders" like we normally like to do. The current volume of orders makes this almost impossible.
Thank you so, so very much for your support! We want to support you back. Visit our Library for growing tips.
Be well. Be kind.
Christopher & Hilary