Dearest Incredible Seeds Community,
We hope you are keeping well.
Here on our farm & in the seed office, we are all healthy & are doing our very best to get your seeds into the mail quickly. We have made it past the Spring rush & once again are shipping orders the following business day! Woohoo!
Gratefully, mail service in Canada is still running, albeit things are moving slower than usual. Canada Post is experiencing "Christmas-level parcel volumes" which is resulting in nationwide delays. We, as well as Canada Post's employees, appreciate your patience & kindness. To learn more, read Canada Post's Covid-19 Updates.
In order to get your seeds to you quickly, we have made some changes to our shipping options:
--> We are now requiring expedited shipping on all orders. We realize this may cost more, however, the last thing we want is to have your precious seeds sitting in an unknown part of the country, held up in this mail-log-jam! A tracking number = piece of mind.
In regards to estimated delivery times, Canada Post says: "Our goal is to continue providing timely & reliable service. But to be safe, give our people time & manage potential challenges, we have suspended on On-time Delivery Guarantees for all parcel services, until further notice."
GETTING IN TOUCH
--> We will be checking our emails daily but if you are able to self-serve, please do so. We want to prioritize getting your seeds into the mail quickly & we have PLENTY of farm work to do at this time of year!
--> We are not accepting phone calls at this time. If you would prefer to use an alternative method of payment please select "cheque/moneyorder". Etransfers are preferable to cheques & can be sent to email@example.com. Please contact us immediately with Q/A information.
Thank you so, so very much for your support! We want to support you back. Our Seeding & Transplanting Cheat Sheet is a great tool for this time of year!
Be well. Be good to one another.
Christopher & Hilary