Have a question? We can help! ❤

Before sending an email, below are answers to some commonly asked questions:


Placing An Order

Phone Orders

Payment Options

Returns & Refunds

Do you have a paper catalogue?

I don't know if my order went through...

Can I add to or change my pre-existing order?

Help! I entered the wrong address!

How can I CANCEL my order?


Free Shipping Policy

Canadian Shipping

International Shipping

Waste-Less Packaging

Shipping Hiccups

In most cases, with some patience, your seeds WILL arrive! ❤

Slow Delivery - Lettermail

Slow Delivery - Expedited / Xpresspost

I have not received a tracking number

My tracking number doesn't work!

My tracking number says, "DELIVERED", but there is no package...

Incorrect / Incomplete Customer Address

Order Received, but there's been a mistake...


Do you have a "waiting list" for sold-out varieties?

Are your seeds Heirlooms? Hybrids? GMO-free?

Do you offer bulk / wholesale quantities?

Support with Growing Veggies, Herbs & Flowers

Support With Growing Tree Seeds

Getting in Touch

Contact Us


Updating Your Information (mailing / email address, phone #, etc.)

Social Media